We Are Open
We are so excited to be open after our recent temporary closure. The team is looking forward to seeing you soon.
We are contacting all of our patients that have had emergencies or treatment postponed throughout lockdown, to organise care as quickly as possible.
Please bear with us while we settle into the new ways of working.
Please watch our video it contains some helpful information for you to consider when you visit in the near future.
New Patient Journey – Post Covid-19
June 8th 2020 Update
Thank you for following our journey through this difficult time, we have greatly appreciated your support.
As you know the Government announced last week that Dental Practices can open from 8th June wherever possible.
We obviously want to get back to care for our patients as soon as possible ,but it is imperative that we are completely prepared with all the relevant PPE and safety protocols in place to ensure the safety of our patients and staff. These procedures and recommendations have been changing on a regular basis with limited guidance.
Unfortunately thousands of dental practices have all been trying to source PPE and train their teams in the same week and resources are inevitably very stretched throughout our Dental and Healthcare system.
With this in mind we have had to make the decision that we will need a few more days to prepare our team and practice for the new ways of working. Even though our door needs to remain closed on the 8th June, please do not hesitate to pick up the phone if you need any help. You can also message us on Facebook or fill out a form on our website. No questions are too small, we are here for you.
We are doing everything we can to open as quickly as possible and to resume safe and effective provision of dentistry. We will keep you informed and look forward to seeing you very shortly.
Thank you from all of the Team
June 2nd 2020 Update – Reopening Soon
We are excited to be preparing for our return to the practice as soon as possible after the 8th June and we know it’s important to keep our patients as informed as possible as you will notice there will be some slight changes in your visits during the next few months.
Carlton House Dental has always had exceptionally high infection control procedures and all of our team members are highly trained in all aspects of cross infection control, however we will need to adhere to some new Covid-19 guidance as issued by all governing bodies this will obviously include the social distancing rules that we have all become used to over the last couple of months.
You will receive an information pack before your appointment, this may be via email or via the post this will include some details you will need to complete before attending, this is to help us keep our patients and teams safe.
Things to know about your next Appointment:
- Please call us at reception when you arrive at the practice, please wait in car or by the door and we will call you in as soon as possible.
- Please attend unaccompanied unless you require a carer or parent, and please bring the minimal number of belongings with you.
- Before leaving home please remember to brush your teeth, use the toilet and wash your hands for 20 seconds before leaving.
- Entry into the practice – we will have a welcome point and a member of our team will take your temperature and give you hand sanitiser.
- In the surgery you will be asked to wash your hands and rinse with a mouthwash, we will be wearing full PPE- please do not be worried it is still us!
- Before you leave the surgery we will ask you to wash your hands.
- When you leave the surgery we will disinfect and sterilise the surgery.
- Payments and future bookings will be organised over the phone
We hope you understand that this is for everyone’s safety and we would appreciate your patience and cooperation as we negotiate these difficult times.
The Team at Carlton House
May 29 2020 Update
A Message for all our Patients,
A much-awaited announcement was made last night (28th May) by the Chief Dental Officer Sara Hurley. Dental Practices can start to open from 8th June. This is fantastic news for all of the team at the practice, it has been a very difficult time for everyone and we thank our patients for their understanding and for the many messages of support during lockdown, it has meant such a lot to us all.
As you know patients safety has always been our key priority and we have been working on a “back to work” plan to ensure we have all the correct PPE and safety procedures in place just as soon as possible and we will do everything within our power to work towards this date for our reopening and will keep all of our patients updated on a regular basis.
We are sure you will understand that we are doing everything we can to get to all our patients who need us just as soon as possible. We have a clear pandemic plan and additional protocols to follow. We will make sure that our re-opening is safe, effective and prioritises the most urgent needs. You will appreciate that after 10 weeks of closure, we have already been contacted by patients who are now in desperate need. We will prioritise the relief of pain and want to see everyone as soon as we can.
You will notice changes in the way the practice now needs to operate following the reopening. We will ensure that we contact the patients with urgent needs initially and will provide all patients with clear advice and guidance before visiting the practice to ensure a smooth transition into the new procedures.
We look forward to seeing you as soon as possible.
May 22 2020 Update
The team at Carlton House would like to take this opportunity to thank you for your patience and understanding during the Corona virus pandemic, as we all know it has been an unprecedented and extremely difficult time for so many people.
You will be aware that following the advice from the Department of Health and the Chief Dental Officer we had to close our doors temporarily at the end of March. Throughout our closure we have been touched by the positive comments and ongoing support of our patients and we want to answer some of your questions and keep you as updated as possible.
The current update for Dental Practices is that they remain temporarily closed for all routine and emergency treatments. However, the team are still here at the end of the phone.
Most businesses have had to adapt the ways they operate, and we have done just this, right from the day of lock down. We have been providing advice and support, temporary filling and cementation kits, prescribing antibiotics where and when it is necessary. For all our registered patients when face to face treatment is the only option, we are referring to Urgent Dental Centres. We are and will continue to have our patient’s dental welfare and safety as our first concern.
We know it is essential to follow Government advice and to do our part in reducing the spread of Corona Virus. Looking after the health of our patients, staff and the general public is of paramount importance and we continue to take every precaution to protect our patients and our team.
With this in mind we wanted to explain that as soon as we are able to reopen, which we hope will be very soon, we will be in touch to let our patients know.
You are important to us – you are part of our practice family, the team at the practice are here to help in any way we can. If you are isolating and need urgent assistance, please call, or email us and we will be happy to help wherever possible.
Once again, we thank you for your support and understanding, take care and we look forward to seeing you as soon as possible.
We can also assure you when the practice reopens, your experience may be slightly different due to personal protective equipment and a slightly different environment, which I’m sure you will understand for the near future this will become the new normal experience in all dental practices . Please be reassured that we will be working longer hours and extra sessions to make sure we fulfil our commitment to our patients.
Stay safe and healthy.
Our best wishes to you and your families.
Coronavirus Update – 23/03/20
In light of recent events with the spread of COVID-19 we have taken the hard decision to close our practice until further notice from the Government. All routine general dental care will be postponed as of 23/03/2020. As of 26/03/2020 we have further been advised we are no longer able to do face to face appointments for emergencies. We can only triage over the phone. If you are suffering from a dental emergency please call us on 01455 848 570 and we will advise you.
Important Notice For Denplan Patients:
Please read this letter regarding denplan: Click here
A Message To Our Patients:
Please read this letter: Click here
Please read this useful document on managing tooth ache at home: Click here
Please take care and thank you for your co-operation.
Carlton House Dental
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