Confidentiality

Confidentiality is a professional requirement imposed on us by the General Dental Council (GDC). The relationship between dentist and patient is based on understanding that any information revealed by the patient will not be divulged without the patients consent. Only in exceptional circumstances (e.g. where a major crime is being investigated or to comply with specific laws such as Road Traffic acts or terrorism) are we allowed to divulge any information about patients without their specific consent.

Under the freedom of information act 2002 we have a ‘publication scheme’ where we are obliged to supply any interested party any information we may hold on them. Under the Data Protection Act 1984 and 1998 we are obliged to safeguard the holding of personal data of our patients.

Carlton House has adopted the following three principals of confidentiality:

  1. Personal information about a patient is confidential to those providing healthcare.
  2. It should only be provided to those who would be unable to provide effective care without that information (need to know).
  3. Information should not be disclosed to third parties without consent of the patient except in circumstances set out in the first paragraph.

What this means to you:

  • Records should be kept secure and in a location that prevents other individuals from reading them.
  • When talking to a patient on the telephone or in a public area care should be taken to ensure that sensitive information is not overheard by other patients.
  • Details of names, addresses, telephone numbers, attendance or financial record, treatment histories or plans, medical history or information about other family members should not be divulged.
  • Messages regarding patient care should not be left on answering machines. A message to call the practice is all that can be left.
  • Disclosure of appointment book information should not be made to third parties without first referring to Steve Cuthew.
  • Discussions being conducted within hearing of any patient should be on strictly professional matters, never discussing a patient by name.
  • Conversations on non-professional matters should be reserved for the staff room.
  • Any member of staff who breaks these rules will be liable for summary dismissal.
  • All data processed at this practice must remain confidential even if your employment has been terminated (it is an offence under the Data Protection Act 1998 to disclose such information).